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Did That Process Change Work?

by Alan Koch, Certified ITIL Expert, PMP, CSM, CTM Change is a fact of life. Sometimes, it is thrust upon us by outside factors, and sometimes we initiate the change to make things a little easier or efficient. One way or another, processes…
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Agile Mastery –
Doing, Understanding and Being

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM It is not unusual for organizations to struggle with the transition from a traditional project approach to an Agile approach.  Agile methods appear deceptively simple, but present real…
Did That Process Change Work? Four Steps to Better Processes
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Did That Process Change Work?
Four Steps to Better Processes, Step 4

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM In the last three posts, we defined the problem of process change and worked through several steps necessary to make modifications and ensure the change sticks. So far, we have listed: Define…
Did That Process Change Work? Four Steps to Better Processes
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Did That Process Change Work?
Four Steps to Better Processes, Step 3

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM In the last two posts, we tackled the issue of process change and the steps necessary to make modifications and ensure they stick. So far we have listed: Define your process goals Identify…
Did That Process Change Work? Four Steps to Better Processes
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Did That Process Change Work?
Four Steps to Better Processes, Step 2

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM In the last post we began the discussion of how to manage process change and focused on the importance of clearly defining the requirements. Once the requirements are clearly defined and…
Did That Process Change Work? Four Steps to Better Processes
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Did That Process Change Work?
Four Steps to Better Processes, Step 1

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM So you made some changes to the way you do your projects. Did those changes make a difference? How can you know? There is an old saying that goes, "You can't manage what you don't…