by Alan Koch, Certified ITIL Expert, PMP, CSM, CTM
Change is a fact of life. Sometimes, it is thrust upon us by outside factors, and sometimes we initiate the change to make things a little easier or efficient. One way or another, processes must evolve to accommodate a dynamic world.
But what needs to change, and where do you start?
In this white paper, Alan S. Koch lays out the proper methods of initiating and maintaining process change within an organization (and making sure it worked).