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Did That Process Change Work?

by Alan Koch, Certified ITIL Expert, PMP, CSM, CTM Change is a fact of life. Sometimes, it is thrust upon us by outside factors, and sometimes we initiate the change to make things a little easier or efficient. One way or another, processes…
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The Project Manager’s Mirror

by Bill Flury At a local Pawn shop I saw something that was labeled “Project Manager’s Mirror.”  The manager said that it was quite old and had some remarkable powers. First, it could talk. Second, it always told the truth. This sounded…
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The Ghost Meeting

By Bill Flury Yesterday, four people met in the conference space to address three issues of concern to all of them. The agenda had been circulated beforehand so the discussion was very focused. They agreed on how each of the issues should…
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Reward vs Recognition: Why Not Both?

by Dr. Burl Randolph, Jr., DM How should I reward my people, through rewards or recognition?   I answered this question and created this blog well before the pandemic began. I have however, updated many of my recommendations based…
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Retaining Employees: Be Nice, Get Paid

by Rob Zell: When teaching leadership and management skills I refer to maintaining and/or enhancing self-esteem as a foundational practice for all leaders. When I do, I typically get a few participants who give a very subtle eye-roll or smirk.…
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The Coach’s Consciousness:
Creating Awareness

by Burl W. Randolph Jr. A while back, we explored The Mentor’s Mindset, to create greater understanding of what it means to be a mentor. This week we explore coaching - the refinement of knowledge. The client may have years of expertise…