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A Kinder/Gentler Alternative to “Something Went Wrong”

By Bill Flury In Japan, they have replaced the impersonal and unhelpful Microsoft error messages with Haiku poetry messages. Haiku poetry has strict construction rules – each poem has only 17 syllables; 5 syllables in the first, 7 in the…
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Sarah’s Tale

by Bill Flury Sarah Has a Problem. Sarah was having a bad day, one of many in the past few weeks. Things just weren’t working as she expected them to. She was doing what she had been doing all along but, for some reason, some things…
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The Art of Teleworking

Now more than ever, being both physically and emotionally capable of working from your own home is incredibly useful. Technology has brought us the ability to share ideas and documents at unbelievable speeds, start video calls with multiple…
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Avoiding Potholes: Communication

by Bill Flury Cruising Down the Road You weren’t nervous this time. You had worked hard on this presentation. You had great slides and you cruised through your delivery. Now you were ready to handle any question about the details. The…
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Leadership Lessons from the Left Seat: Communicate Clearly

by Frank Burroughs One of the most intimidating parts of flight training, as reported by student surveys and even some veteran pilots, is communication. Why is that? Several reasons come to mind. Pilot to pilot communication and between…
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Problem Solving: How to Wrestle with a Pig, and Win!

by Burl W. Randolph Jr. I am often asked “Burl, why would you wrestle with a pig? All you get is dirty and the pig enjoys it”. George Bernard Shaw. My answer is always the same: How do you think I made Colonel? Wrestling with a…