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Foundation for Training:
What’s the Need Behind the Need?

by Rob Zell In part 1 of this series, we explored Kirkpatrick's Evaluation Model and the importance of starting the analysis of a training need with the end in mind - what the business looks like and needs to be successful.  In this article,…
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Foundation for Training:
It Begins at the End

by Rob Zell The ongoing challenge for every learning organization is to provide the right solution, at the right time, at the right price that meets the objectives of the business. The challenge is knowing where to start. Truly effective…
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Treat the Symptoms and the Cause

by Rob Zell I recently prepped for and took the exam to receive an SPHR (Senior Professional in Human Resources) certification. Much of the background called for HR professionals performing a needs analysis prior to taking action. Strategically…
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Talent Management:
Designing the Employee Experience

by Rob Zell Much has been made in the last several years about managing the guest experience. We often hear how companies are seeking to make service their differentiator, or do more to leverage data to maximize the customer relationship.…
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Top Articles of 2013 #1-5

by Vicki Wrona, PMP In our last post we introduced you to #7  to #11 of our "Best Of 2013" articles. These are the most read articles of the year as determined by you, our readers. We now bring your our highest-ranked articles of…
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Top Articles of 2013 #6-10

by Vicki Wrona, PMP It’s that time of year again where we bring you our “Best Of” articles from the prior year!  These articles are the most read articles of 2013 as determined by you, our readers. There were so many popular…