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Can We Talk? The Value of Structured
Dialogue as a Learning Strategy

by Darlene Frederick Early in her long and fabled career, comedian Joan Rivers immortalized the phrase, “Can we talk?” as her signature gag line. The phrase served as a punctuation mark, usually to one of Rivers’ always spicy, sometimes…
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Talent Management:
Designing the Employee Experience

by Rob Zell Much has been made in the last several years about managing the guest experience. We often hear how companies are seeking to make service their differentiator, or do more to leverage data to maximize the customer relationship.…
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The World’s Most Reliable PDA

By Bill Flury *See reader warning at end.* My Smartphone Gasped and Died “Help! Send power!”  I was stuck with a lot of things on my schedule and a lot of contacts to call and my phone wouldn’t let me in to see what I had to…
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The Power of Questions: Is Your Question
an Invitation, a Request or a Weapon? Part 1

by Karen Smith, MBA, PMP The right question, asked at the right time, in the right way, to the right person … can have rippling effects on an organization. Think how different things would be for General Motors and its customers…
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Overcoming Organizational Obstacles to Unlock the
Value of Project Management Part 3: Working
Miracles So Leaders Don’t Have To

by Vicki Wrona, PMP In the previous post, Mowing Down Turf Protection, we examined the second of five cultural barriers. We’ll now explore the third barrier faced by project managers and project team members – the perception of a project…
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Top Articles of 2013 #1-5

by Vicki Wrona, PMP In our last post we introduced you to #7  to #11 of our "Best Of 2013" articles. These are the most read articles of the year as determined by you, our readers. We now bring your our highest-ranked articles of…