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Sarah’s Tale

by Bill Flury Sarah Has a Problem. Sarah was having a bad day, one of many in the past few weeks. Things just weren’t working as she expected them to. She was doing what she had been doing all along but, for some reason, some things…
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Stimulate Action with
the Gap Method

By Bill Flury A stranger walks up to you and says, “Excuse me, your zipper is open”. Instinctively, you look for the exposed gap and rush to close it. Your reaction is intuitive and urgent. Most people have a strong, inbred urge to…
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Goal Analysis

By Dot Young Goal setting is almost as ubiquitous as breathing for most of us. We do it constantly, both personally and professionally, whether we're aware of it or not. In fact, you set a goal when you clicked this link, presumably to learn…
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“Work” and “Fun” Don’t Have
to Be Contradictory Terms

By Bill Flury “Now Our Work is More Fun” Work and Fun? – a strange combination, but we keep hearing this from most of the folks who are feeling the effects of their process improvement activities where they work. When we do follow-up…
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Quality Planning:
Is It Really Worth It?

By Bruce Beer, PMP Have you ever noticed that every time you have a glass of your favorite orange juice, the flavor is exactly the same? Oranges don’t grow year-round, yet a taste of that juice in Florida during July is identical to one…
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Why Ask Why? Identifying the
Problem Behind the Problem

By Burl W. Randolph, Jr. Setting the Scene Everyone has a favorite word or phrase, with mine identified as "Why?" As a former intelligence officer, why became a natural question for three reasons. First, the initial report is always wrong.…