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Portfolio Management:
Developing Tools for the First Gate

By Kathy Martucci, PMP Note: This is part 3 in our series on portfolio management. Part 1 is Projects Projects Everywhere: A Portfolio Management Approach, part 2 is Elements of Portfolio Management: Developing the Compelling Business…
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Now THAT Was My Intent

By Karen B. Smith, MBA, PMP Several years ago, I had the opportunity to visit a spa in Arizona – which at one point was one of Oprah Winfrey’s top spas to visit around the world. I signed up for the “Equine Experience,” thinking that…
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To Me, Everything’s a Project.
How About You?

By Vicki Wrona, PMP I was recently talking to a teaming agreement partner and they said to me, “You’re a project manager. To you, everything’s a project.” Interesting. I’m also a business owner. The combination of business owner…
No Goals
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Don’t Set Service Goals in 2013

by Rob Zell: Everywhere you turn, someone is writing about customer service: how important it is; how it is the differentiator in a sea of common products and services; how much guest loyalty brings to the bottom line. In light of this trend,…
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Keep a Smile and Your “Customers”
Coming Back

by Karey Rees I recently returned from a fun vacation to Disney World with my family. Every time I go to a Disney park I am in awe at the outward level of friendliness, happiness and willingness to help others from all employees. Over our…
Motivation
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Motivating Process Improvement

by Vicki Wrona, PMP We are pleased to announce a new white paper by Bill Flury. In this white paper, Motivating Process Improvement, Bill discusses different attitudes that lead to lack of motivation for process improvement and how to…