whitepapers-stacked
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Understanding the Value of Project
Management

By Vicki Wrona, PMP and Rob Zell Do you want to implement project management but aren’t getting the support from senior management that you need? Does your organization wonder where the value in project management can be found? We have…
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Improved Communication:
Using Neuro-Linguistic Programming
Clues to Get Results

by Karen B. Smith, MBA, PMP: Take your communications to the next level by learning to communicate beyond the words. Explore a technique called Neuro-Linguistic Programming, or NLP, where you use context clues to learn how someone else relates…
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Control Your Project
Using the OODA Loop

by Vicki Wrona, PMP: I recently learned about a tool called the OODA loop. While the tool itself was created based on military fighter pilot observations and is now often used to train law enforcement, it has applications for use in business…
No Goals
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Don’t Set Service Goals in 2013

by Rob Zell: Everywhere you turn, someone is writing about customer service: how important it is; how it is the differentiator in a sea of common products and services; how much guest loyalty brings to the bottom line. In light of this trend,…
Motivation
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Motivating Process Improvement

by Vicki Wrona, PMP We are pleased to announce a new white paper by Bill Flury. In this white paper, Motivating Process Improvement, Bill discusses different attitudes that lead to lack of motivation for process improvement and how to…
Motivation
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What to Do with the Clues!

By Karen B. Smith, MBA, PMP: In my earlier Get A Clue post, I discussed that neuro-linguistic programming (NLP) is a connection between the neurological processes (“neuro”), language (“linguistic”), and behavioral patterns that…