![No Goals](https://forwardmomentum.net/wp-content/uploads/2013/02/no-goals.jpg)
Don’t Set Service Goals in 2013
by Rob Zell:
Everywhere you turn, someone is writing about customer service: how important it is; how it is the differentiator in a sea of common products and services; how much guest loyalty brings to the bottom line. In light of this trend,…
![](https://forwardmomentum.net/wp-content/uploads/2013/01/smile2.jpg)
Keep a Smile and Your “Customers”
Coming Back
by Karey Rees
I recently returned from a fun vacation to Disney World with my family. Every time I go to a Disney park I am in awe at the outward level of friendliness, happiness and willingness to help others from all employees. Over our…
Coming Back
![](https://forwardmomentum.net/wp-content/uploads/2009/12/reverse-brainstorming.jpg)
What to Do with the Clues!
By Karen B. Smith, MBA, PMP:
In my earlier Get A Clue post, I discussed that neuro-linguistic programming (NLP) is a connection between the neurological processes (“neuro”), language (“linguistic”), and behavioral patterns that…
![](https://forwardmomentum.net/wp-content/uploads/2009/12/reverse-brainstorming.jpg)
Pushing Yourself to Higher Performance
On Saturdays, all belt levels in my Haidong Gumdo program show up for practice. Last Saturday, I was the total new kid on the block with many experienced people in the class. I could choose
![](https://forwardmomentum.net/wp-content/uploads/2009/12/reverse-brainstorming.jpg)
Try Reverse Brainstorming
by Vicki Wrona, PMP
We are all familiar with brainstorming, but its impact is often quite limited due to a number of factors discussed earlier. But have you heard of reverse brainstorming? It is a simple technique which can generate truly…
![](https://forwardmomentum.net/wp-content/uploads/2009/12/reverse-brainstorming.jpg)
Brainstorming: We Know What to Do, Why Don’t We Do it?
By Vicki Wrona, PMP:
We all know what brainstorming is and how to do it. Then how come so many people do it so poorly? They think they do it well, but as an observer, I can tell you they don’t. And the ones who are proudest and loudest…