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Please Rate This Blog a Five

by Rob Zell: After a recent purchase at a chain pharmacy, the associate showed me on my receipt the number I could call to take a quick service survey. She ended by saying, “…and we would appreciate if you gave us fives.” You have probably…
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Good Training Gone Bad

by Rob Zell: When I started my career in the world of corporate training, my first assignment was to revamp the field curriculum for a retail establishment. I was brand new to the world of retail corporate training but I had confidence in…
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Keep it Simple and Fix It!

By Rob Zell: As a learning professional, I am no stranger to having the business units that I support approach me with issues that require solutions. In most cases, they come looking for training solutions when the bottom line results aren’t…
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Sharing Around the
Virtual Water Cooler

by Rob Zell: Many organizations are struggling today with the concept of incorporating social networks into the workplace. I don’t blame them. There are plenty of issues that immediately come to mind: How do you secure the information? …
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You Never Forget How to Ride a Bike: Crossing
Generational Lines in Training and Development

By Rob Zell: In too many classrooms, in too many organizations, training is failing. It is failing to focus on changing behavior and failing to engage workers in the joy of learning. Not just learning for the sake of knowledge; do that on…
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Have Your Cake and Eat It to PPT

By Darrell G. Stiffler, PMP: If you can have your cake and eat it, too, why can’t you have multiple PowerPoint slides and your notes ON ONE PAGE? YOU CAN! When using PowerPoint, have you ever wanted to print multiple slides on one page…