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What If You Held A Best Practices
Meeting... And Nobody Came?

By Bill Flury First Meeting: A Great Idea We were discussing how we could get started with the business of process improvement. Mickey said, “Hey! I’ve got a great idea! The Quality folks are always telling us that we should be on…
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Stimulate Action with
the Gap Method

By Bill Flury A stranger walks up to you and says, “Excuse me, your zipper is open”. Instinctively, you look for the exposed gap and rush to close it. Your reaction is intuitive and urgent. Most people have a strong, inbred urge to…
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Goal Analysis

By Dot Young Goal setting is almost as ubiquitous as breathing for most of us. We do it constantly, both personally and professionally, whether we're aware of it or not. In fact, you set a goal when you clicked this link, presumably to learn…
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How Our Virtual Team
Regained Its Humanity

by Tiffany Robinson With 1 in 5 people in today’s workforce working in a virtual team environment, virtual employee engagement is strong-arming its way into companies' overall employee engagement strategies everywhere. Over the past…
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"Work" and "Fun" Don't Have
to Be Contradictory Terms

By Bill Flury “Now Our Work is More Fun” Work and Fun? – a strange combination, but we keep hearing this from most of the folks who are feeling the effects of their process improvement activities where they work. When we do follow-up…
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The Inherent Risks of Skiing
and Project Management

By Bill Flury Skiing is Inherently Risky If you are a skier you know that there are many risks involved in every run. You face challenges at every turn and face loss of control or failure throughout every run. When you go skiing, you are…