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Yes, You Can Negotiate Project
Constraints! Part 1

by Alan S. Koch, PMP, CSM, Certified ITIL Expert: Note: This is Part 1 of a 2-part series on estimating and negotiating project constraints. Estimation Is the Key “This is what we need. You can use these resources. And you must deliver…
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Pull vs Push Leader –
Are You Doing Both?

By Vicki Wrona, PMP Often in project management classes we teach the concept of situational leadership, which suggests that you should adjust your leadership style based on the readiness level of the person or group you are leading. That…
Clip Board
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Portfolio Management:
Developing Tools for the First Gate

By Kathy Martucci, PMP Note: This is part 3 in our series on portfolio management. Part 1 is Projects Projects Everywhere: A Portfolio Management Approach, part 2 is Elements of Portfolio Management: Developing the Compelling Business…
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Now THAT Was My Intent

By Karen B. Smith, MBA, PMP Several years ago, I had the opportunity to visit a spa in Arizona – which at one point was one of Oprah Winfrey’s top spas to visit around the world. I signed up for the “Equine Experience,” thinking that…
No Goals
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Don’t Set Service Goals in 2013

by Rob Zell: Everywhere you turn, someone is writing about customer service: how important it is; how it is the differentiator in a sea of common products and services; how much guest loyalty brings to the bottom line. In light of this trend,…
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Keep a Smile and Your “Customers”
Coming Back

by Karey Rees I recently returned from a fun vacation to Disney World with my family. Every time I go to a Disney park I am in awe at the outward level of friendliness, happiness and willingness to help others from all employees. Over our…