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The Sound of Silence: Voices Not Heard

by Dr. Gerald Mulenburg, PMP If the title sounds familiar, it should. It comes from the Simon and Garfunkel song The Sound of Silence: “people talking without speaking, people hearing without listening.” And I’m sure you’ve been in…
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Goal Analysis: Is That Really Necessary?

by Dot Young This is Part I in a two-part series. I recently submitted a proposal to a client that included a scheduled meeting time to perform a goal analysis. When we reviewed the proposal, he asked me, “Goal Analysis? Is that really…
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Tangible Benefits of Having
a Well Defined Process

by Bill Flury Our project team was together around the table at our weekly Brown Bag lunch. That’s where we catch up with each other and share our ideas and concerns. George, our team’s work estimator and planner, brought up a subject…
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Peace Is Overrated:
Balancing Tension to Maximize Results

by Rob Zell Because work done by today’s knowledge worker is accomplished in teams, learning how to balance the tension in your meetings and on your teams is a crucial survival skill in today’s professional environment. Learn one reliable…
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Annoying Conference Call Behaviors

by Karey Rees Have you seen this video yet?  It’s a video of how a conference call would be if it were in “real life”. I think it’s pretty true, which in turn, makes it quite entertaining (and good for few laughs). If you haven’t…
Did That Process Change Work? Four Steps to Better Processes
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Did That Process Change Work?
Four Steps to Better Processes, Step 4

by Alan S. Koch, Certified ITIL Expert, PMP, CSM, CTM In the last three posts, we defined the problem of process change and worked through several steps necessary to make modifications and ensure the change sticks. So far, we have listed: Define…